Legal Agreements
CUSTOMER REFUNDS AGREEMENT EXTENSION DomenBurg (hereinafter referred to as "Parent") AND you (hereinafter referred to as "Customer") HAVE entered into a Customer Master Agreement ("Agreement") of which this "Customer Refunds Agreement Extension" is a part. 1. Customer may delete a registered domain name from the Control Panel within the Money Back Grace Period to receive a refund to the Advance Account. The Money Back Grace Period is determined by the specific Registry rules and may vary depending on the TLD. 2. For every domain name deletion within the Money Back Grace Period, a Service Provider Domain Deletion Fee (currently $1.00) will be charged. Customer acknowledges that this fee is mandatory, charged by the Registry/Upstream Provider, and Parent has no control over it, derives no profit from it, and cannot waive it. The fee amount is non-refundable and may change at any time without prior notification. 3. For every domain deletion, Customer additionally may be charged a fee of 10% but not less than $1.00 to Parent (Parent Domain Deletion Fee). This fee serves as an administrative charge for processing the cancellation. If the cost of the domain is less than the combined deletion fees, the fee will be calculated as: 'Fee' = 'Domain cost' - 'Service Provider Domain Deletion Fee'. 4. If any Web Service has the label "30-day money back guarantee", Customer can cancel the order and receive a refund to the Advance Account within 30 days from the purchase date. Services without such a label have no money-back guarantee and cannot be refunded once activated. 5. For the removal of services associated with any domain, a Parent Service Deletion Fee may be charged. The fee is calculated as: 'Fee' = 'Service cost' / 'Service duration in days' * 'Usage period in days', but not less than 10% or $1.00. For orders deleted on the same day as purchase, the duration counts as 1 day. If the Service cost is less than $1.00, the fee will equal the total cost of the service. 6. In case of a requested refund from the Advance Account to an external payment system, Customer must provide payment details via a support request to the Billing Department of Parent, including the Customer Support PIN. Refunds will only be processed to the original payment method used for the deposit, provided that Parent supports transfers to it at the moment of request. Refund requests for deposits made more than 12 months ago will not be processed. Such funds are non-refundable and can only be used to order services or pay fees. 7. All refunds to external payment systems will take up to 14 Business Days to process. Parent reserves the right to extend this period for KYC verification or fraud investigation. A processing fee of 10% (but not less than $5.00) will be charged to cover administrative costs and non-refundable transaction fees incurred during the initial deposit. If the refund amount is equal to or less than $5.00, the refund cannot be processed. 8. Before processing an external refund, the account will be audited for past order deletions. If any Parent Deletion Fees or administrative charges were not previously debited, they will be deducted from the Advance Account and from the final refund amount. 9. Parent will not be responsible for any differences in the reimbursement amount due to fluctuations in currency rates. Parent will determine, at its sole discretion, the appropriate conversion rates. Any secondary conversion fees charged by the Customer's bank are the sole responsibility of the Customer. 10. Domains and services registered for copyright/trademark infringement, phishing, spam, or any unlawful activities may be suspended or deleted without any refund. Parent's decision regarding such violations is final. If more than 50% of the assets in the Customer's account are involved in such activity, the entire Advance Account may be suspended and the balance forfeited as an Administrative Investigation Fee. 11. Balance Expiration (Dormancy Fee): If no financial transactions (deposits or purchases) occur within the Customer's account for a continuous period of 24 months, Parent will classify the account as "Inactive". An Administrative Maintenance Fee of no more than $100.00 per month (or the remaining balance, if less) will be debited from the Advance Account until the balance reaches zero or the account becomes active. 12. Any amount debited from the Customer's Advance Account (including but not limited to service fees, administrative fees, maintenance fees, or third-party costs) is considered earned by Parent and is strictly non-refundable under any circumstances once the transaction is executed, except as specifically provided for within the Grace Period.