Legal Agreements
CUSTOMER REFUNDS AGREEMENT EXTENSION DomenBurg (hereinafter referred to as "Parent") AND you (hereinafter referred to as "Customer") HAVE entered into a Customer Master Agreement ("Agreement") of which this "Customer Refunds Agreement Extension" is a part. 1. Customer may delete a registered domain name from his Control Panel within the Money Back Grace Period and get refund to Advance Account. Money Back Grace Period ( https://my.domenburg.com/kb/servlet/KBServlet/faq1451.html#mgb ) is the number of days after domain name registration, during which you may delete a domain name to receive a refund. 2. For every domain name deletion within the Money Back Grace Period Customer will be charged a $1.00 fee to Service Providers (Service Provider Domain Deletion Fee) with description "Charge for Deletion ##DOMAINNAME##". The fee amount is non refundable, can be changed any time without notification and Parent have no any profit from it. 3. For every domain deletion, Customer additionally may be charged 5% fee but not less than $0.50 to Parent (Parent Domain Deletion Fee). If the cost of the domain for the customer is less than all deletion fees, the fee will be calculated as 'Fee' = 'Domain cost' - 'Service Provider Domain Deletion Fee'. 4. If any Web Service has label "30-day money back guarantee" Customer can cancell the order and get money back to Advance Account during 30 days from purchase date. Services without such label have no money back guarantee and can not be refunded. 5. For removal of services associated with any domain, from Customer may be charged a fee to Parent (Parent Service Deletion Fee). Fee will be calculated as 'Fee' = 'Service cost' / 'Service duration in days' * 'Usage period in days', but not less than 5% or $0.50. For orders, deleted same day with purchase, duration counts as 1 day. If the Service cost is less than $0.5, the commission will be charged in the amount of the cost of the service. 6. In case of Customer requested refund from Advance Account to external payment system, Customer need to provide payment details with support request to billing department of Parent. Support PIN of customer must be provided in request. Payment system must be same as was used for deposit, if Parent is support transfers to it at the moment of request. 7. All Refunds and Reimbursements to external payment systems will take up to 14 Business Days from the date of receipt of the request, to process. Processing fee may be charged (5%, but not less than $5). If refund amount is equal or less then $5, refund can't be processed. 8. In case of Customer requested refund from Advance Account to external payment system, account will be monitored for past orders deletion. If any Parent Deletion Fees was not charged before the refund, they will be deducted from Advance Account and from refund amount before processing refund. 9. Parent will not be responsible for any differences in the reimbursement amount due to Fluctuation in Currency rates. Parent will determine in its sole discretion appropriate conversion rates for currency exchange 10. Parent will not refund any amount that has already been debited to the Customers Advance Account under any circumstances.